When we talk about surveillance system, we will think of surveillance camera, whether to install inside the compound or outside the compound. A camera or a few cameras cannot work on its own, the system has to have a DVR. A DVR (Digital Video Recorder) is a device used to record video from surveillance camera(s) onto a hard disk.

A DVR consists of software, video storage facility plus a hard disk. DVR will convert the video footage from analog to digital, making it easy to sort through the archive and can save without clutter.

As and when required, the user will be able to search important footage, quickly and easily. Besides doing search on the recording, you can also monitor remotely via the internet. With this technology, you can monitor video feeds in real time from your computer or your handphone.

So, if you need to find the best solution, talk to your vendor.

Installing an alarm system at your business premises is a good move. The main reason is to protect your office, property and the people inside. Safety has a very big explanation. In this matter, alarm system does not only protect against theft, burglary or intrusion, but also from other threat such as fire, flood or other environmental disaster.

An alarm system is a priority for your company doesn’t matter if you just running a small business. Do not stop yourself because danger does not take ‘small’ into account. You can choose from many choices of alarm system in the market. The basic alarm system consists sensor(s) to detect intruders by sensing motion, sound, vibration or other type of disturbances.

For peace of mind, installing an alarm system at your premises means 24/7 protection on your property. Especially when you can playback the recording when the need arises.

To install the alarm system at your office, please talk to your contractor.

Can you imagine an office with 80 staff, 800 staff or 8 staff?
(Figure 8 is just a sample)

And can you imagine an office with 80 staff, 800 staff or 8 staff with no telephone unit on the individual desk or workstation?

Though we are young, healthy and energetic, or matured and knowledgeable; we cannot run or walk around just to have a short five sentences discussion with our colleague(s) on the upper floor, at the ground floor or at the next cubical. We would want to call them instead of yelling their name. This is why we need a PABX system.

PABX means Private Automatic Branch Exchange. PABX is supplied by private organization, and will be installed by PABX vendor. The PABX system will be connected to the line provided by telecommunication line provider.

PABX uses communication channels such as IP, ISDN or analogue. In this matter, you have to know your line provider in order to install a PABX system at your office.

PABX relies on computer technology to handle the incoming and outgoing calls with external parties and within the company itself. Thus, the programming can be handled only by the expert in this field.

Once you have made your decision, please talk to your PABX vendor. Feel free to contact us 

“AA” means auto attendant. “AA system” means an automated attendant system. It is a voice system, acting like a virtual receptionist, complete with specified menus to greet callers. AA system can also transfer calls to an extension without going through a person or a receptionist.

When anyone calls, an automated attendant system will present a menu with some information. This includes specific number for different departments, business hour, office closure, upcoming holiday and lastly, caller can press 0 or 9 to speak to an operator.

Since a phone call is a window to a business opportunity, this calls for a professional call flow to avoid customer frustrations. Your AA system has to be professional, effective and efficient for the benefit of the caller and your business.

Briefly, your greeting has to appear professional with good phone etiquette, neat and steady voice and the message is clear, short and sweet. Avoid long introduction and do not give too many options. In fact, five items is better.

As time goes by, changes happen. Remember to update your directory every now and then to ensure smooth call transition. Manage your script well, this will give a good impression of your business, thus open up the opportunity for business to flow in.

You do want to keep yourself clean all and healthy all the times, so that you can do your daily chores with a peaceful mind.

It is the same thing with your headset especially when it is a necessity nowadays. For the purpose of working comfortably, audio quality and hygiene, please take care of your headset.

Things to consider before you purchase your headset:

1) Buy from genuine manufacturer to avoid purchasing deceitful headset, which can damage your ear.

2) Buy the most suitable and comfortable unit.

3) Check for easy access for parts replacement, product with warranty. Again, buy from legit manufacturer.

Once you start to use it, keep it in a clean, dry place whenever not in use. If you need to brush off dirt from your headset, use dry toothbrush. Avoid liquids and high humidity exposure to the sensitive electronics parts.

In a business environment, depending on the situation, you need to monitor the incoming calls or outgoing calls in the office. It is norm especially for customer service or marketing and sales department.

Sometimes, it is necessary to monitor the calls at other department too. Of course the intention is to review the performance of the customer service officer or sales representatives. Also part of the steps to improve sales or develop strategies either on sales or support.

Entrepreneurs can install the system for further evaluation related to the company’s business. The software could help them to analyze and evaluate the sales, service or if there is any complaint to look into.

The system is also known as voice logger. You can monitor the calls with or without the knowledge of the staff. Normally the calls will be recorded and can be listened later as and when necessary.

So, if you need to install a voice logger system at your office, you need to record the call, please contact your vendor.

There are many types of CCTV cameras available in the market. One popular choice is bullet camera. Bullet camera also known as lipstick camera because of the shape, like a lipstick case. Bullet cameras are more suitable for areas that require a camera with a longer range.

The physical of a bullet security camera is relatively small, about 5 cm to 6.3 cm long. It is limited to a fixed focal length lens. So if you want to adjust the angle of your bullet camera, you have to adjust the screw(s) and the base.

Bullet camera is normally installed outside to a wall or hanging at the ceiling, to point at a certain direction, route or path. It is normally installed at entryway, front door, back door, driveway, stairway, garage/parking entrance and others.

In this matter, the casings of the bullet cameras are normally waterproof, dustproof and dirt proof. In terms of precaution, since bullet camera is highly visible, with the design and the position, it also acts as a deterrent to the community.

You want to install CCTV system in your office, and you know what you need. Basically, you have to know few things.

DO’s:

• Choose correct type of camera, either bullet or dome. Different type of camera is suitable for different location and needs.
• Install the camera at the right place, so you can watch the important view/angle. Choose the ideal spot according to your needs.
• Ensure it is vandal proof, weather proof, thief proof, etc.

DON’TS:

• Don’t install the camera at a wrong place, easily reach by thief or kids, or intruders. To avoid unwanted act such as disabling the camera or stealing it.
• Don’t leave the camera wire exposed. Many things can happen such as wear and tear or people may cut it easily.
• Importantly, engage a contractor to install the CCTV system for you. Let the professional do it.

If you are in the midst of looking for the best access control for your office, you may want to consider card access system. Card access system is the easiest method when you talk about access system.

A card access works like a security token that allows access through a door equipped with door access system. This system needs a card reader and has to be installed at the door. Users/employees has to tap their access card at the card reader.

Some card readers has different way of reading the card, either swipe the card at the reader or insert the card into a card slot.

Each security card contains information and unique ID of the cardholder. The unique ID is to track entry and exit. Therefore, don’t simply put it anywhere that is open for misuse, theft or misplace.

Please discuss with your vendor if you want to install this system at your office. Let the expert do the work for you.

Every call is important to any business, either small business, SOHO or even well-established business/organisation. Even though tele-conversation is considered a little outdated nowadays (with the advancement of technology such as WhatsApp, Emails, Skype, Facebook), but companies should not put the importance of telephone calls behind.

In fact, speaking to someone on the telephone is the most important medium for business owners and marketers.

That is why some organisations has a dedicated call centre department, just to attend to telephone calls. This will increase trust and develops a good customer relationship in order to provide first class services. In 100 calls, there might be some abandoned calls, or call dropped/not complete. To monitor this issue, there is a software that can monitor the calls, for the attention of business owner.

Talk to your vendor for the solution, you don’t want to miss any important calls anymore.