Call forwarding is a feature where you use a button to divert or transfer a call from one person to another. An example of how this technology is utilized is that if a customer calls a sales receptionist to make a complaint about a particular product, the receptionist am able to use the call forwarding technology to transfer the call to the customer service department so that the customer will be able to them directly without having to end your call with the receptionist and then dialing the customer service hotline.

Therefore, it is apparent that call forwarding is a feature that must be present in every office and corporation as doing so would increase workplace efficiency and be more convenient for your clients and customers because instead of them putting down the phone and calling a number again, which would be time consuming, the office worker can just press a button instead.