In a business environment, depending on the situation, you need to monitor the incoming calls or outgoing calls in the office. It is norm especially for customer service or marketing and sales department.

Sometimes, it is necessary to monitor the calls at other department too. Of course the intention is to review the performance of the customer service officer or sales representatives. Also part of the steps to improve sales or develop strategies either on sales or support.

Entrepreneurs can install the system for further evaluation related to the company’s business. The software could help them to analyze and evaluate the sales, service or if there is any complaint to look into.

The system is also known as voice logger. You can monitor the calls with or without the knowledge of the staff. Normally the calls will be recorded and can be listened later as and when necessary.

So, if you need to install a voice logger system at your office, you need to record the call, please contact your vendor.