Auto attendant System is also means a digital receptionist/digital telephone operator. What is the duty of a receptionist or a telephone operator?

Normally you will call a company and someone will greet you. You might request that your call to be transferred to HR Department or Finance Department. Now, the said duty can be handled by the Auto Attendant System.

The term Auto Attendant System is normally used to describe a voice menu system. The menu will allow calls to be transferred to an extension without going through a telephone operator or a receptionist. One of the reasons is to assist and reduce the workload of a telephone operator or the receptionist, especially when they are super busy.

This system is using auto attendant software to answer incoming calls. The callers will hear a menu of options; from what language they want to use, Bahasa Melayu, English or Mandarin, to numbers to press for different departments relevant to the business.

So, if you need to have a digital receptionist (auto attendant system) for your telecommunication system, please ask your telephone vendor.